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Support & contact

We reply in order on business days. Please include the language you play in, the screen where the problem happened, and what occurred. Never send passwords or payment details.

FAQ

I can't log in.

JANYANG signs in with your Steam account. Make sure the Steam client is running and signed in, and that the game is up to date. You can't log in during server maintenance, so please check the Notices first. If it still doesn't work, email us at the address above with the time and the message shown on screen.

I can't log in from work, school, or an internet café.

When many people sign in from the same network in a short time, logins may be limited temporarily. Please try again after a little while. If it keeps happening, email us at the address above with the place and time.

I paid, but my Lamp Oil didn't arrive.

It can take a short while for a Steam payment to show up in the game. Restart the game and check again. If it's still missing, email us at the address above with the time of the order and your Steam account name. After we confirm it, we'll grant the Lamp Oil. If you'd rather have a refund, our refund terms apply: within 7 days of purchase, if you haven't used the Lamp Oil from that order.

I want to delete my account.

Request deletion in the in-game Settings. You are signed out immediately, and your account and progress records are cleaned up 30 days later. What is cleaned up and what remains is described in the Privacy Policy. If you cannot get into the game, email us.

I have a problem with a purchase or refund.

Payments are made through the Steam Wallet. Email us your purchase details and what happened. Refunds: within 7 days of buying Lamp Oil, if you haven't used the Lamp Oil from that order, email us at contact@sequencegames.gg with the order time and your Steam account name. After confirming, we refund in full and deduct the corresponding Paid Lamp Oil.

Where can I see the pack and Bond Pull odds?

In the in-game [Rates & guarantees] window and on the odds disclosure page.

I want to report another player.

Use the in-game chat report feature or email us. Only reported messages are kept for review; retention periods are in the Privacy Policy.

The game keeps disconnecting, or my connection is unstable.

Please check your internet connection and restart the game. If you get disconnected mid-match, follow the in-game guidance. If it happens often, email us at the address above with the time and your network setup (wired, wireless, or shared).

Where do I find maintenance and outage news?

On the Notices page, in the in-game notice, and in Steam announcements.